FAQ - English
All Categories Telraam v1: Troubleshooting after the installation process My Telraam v1 is counting, but I don't see any data in the graphs

My Telraam v1 is counting, but I don't see any data in the graphs

Purpose of this article

You see no data on the graphs in your dashboard, but you do see the image saying your Telraam is counting:

Telraam-is-counting-(2).png

Step 1 - camera angle

If you don't have data there, it probably means your camera isn't hanging up right.

1️⃣     Follow these steps "Check or update the camera view" to readjust the camera angle.

 

Step 2 - internal clock Telraam

If your camera angle is good, it could be the internal clock of your Telraam is set off. Follow these steps to reset this clock:

2️⃣   Reboot your Telraam (plug the power out and in again)

3️⃣   Reconnect with your Telraam hotspot (read here how to do so)

4️⃣   Choose a language 

 

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