Purpose of this article
You had to replace your Telraam and want to install your new Telraam.
Update the serialnumber in your dashboard
1️⃣ Open your dashboard
2️⃣ Go to 'Set up'
3️⃣ Scroll down
4️⃣ Click on 'Received new device', choose 'Telraam V1' or 'Telraam S2'
5️⃣ Enter the serial number of your new device.
Each Telraam device has a unique serial number, therefore it is necessary to adjust this serial number. If you have a Telraam V1, read here how you get to know the new number: "Verify serial number of Telraam V1". If case you have a Telraam S2, you'll find the serial number below the QR code on the screen of the device.
In case you have a new Telraam V1:
Then you should check these next two steps as well:
7️⃣ Verify the camera image. See article "Check or update the camera view"
8️⃣ Connect your Telraam device to the internet. See article "(Re-)Connect your Telraam device to the internet"
❌ This didn't solve your problem? Please contact us at support@telraam.net describing your problem(s) and which step(s) you already took.
