If you already have a V1 device but are upgrading to an S2, you can keep your existing data but start adding the new functionality of the S2 to your dashboard.
Note: to get the full data functionality of the S2 (all modes, and 15 minute intervals) you will need to have a Professional Data subscription. Otherwise, the S2 will continue to report the same 4 grouped modes in 1 hour intervals as before.
By installing a new device using an existing account, the old device will automatically be stopped.
Update the serialnumber in your dashboard
1️⃣ Open your dashboard
2️⃣ Go to 'Set up'
3️⃣ Scroll down
4️⃣ Click on 'Received new device', choose 'Telraam V1' or 'Telraam S2'
5️⃣ Enter the serial number of your new device.
Each Telraam device has a unique serial number, therefore it is necessary to adjust this serial number. If you have a Telraam V1, read here how you get to know the new number: "Verify serial number of Telraam V1". If case you have a Telraam S2, you'll find the serial number below the QR code on the screen of the device.
❌ This didn't solve your problem? Please contact us at support@telraam.net describing your problem(s) and which step(s) you already took.
