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All Categories Professionals - network owners Information on your users: device status, detailed device status, set-up (installation) steps and data packages

Information on your users: device status, detailed device status, set-up (installation) steps and data packages

The network dashboard includes a lot of information on your users. Have a look at the "user" tab and open each user to find even more information. You'll find (1) the device status, (2) the detailed device status, (3) the set-up installation steps and info on (4) the first and last data package. Below are each of these statuses explained in detail.

 

1️⃣    Device status

📍   Understand journey of user

In the user overview of your network dashboard there are statuses next to every user, called the device status. It shows the status to understand the journey of the user in general.

Statuses_device-status.png

🔍    Overview and meaning

To start

The user hasn’t started the installation yet in their dashboard.

Installing

 

The user has started the installation in their dashboard, but hasn’t finished it yet.

Installed, but no counts yet

 

 

The user has finished the installation in their dashboard, but there aren't any counts yet. Most common causes are: no/wrong serial number inserted during installation in the dashboard, no wifi connection (wrong password).

Is counting

 

The user finished the installation in their dashboard successfully and the Telraam is counting.

Counted before

 

The user finished the installation in their dashboard successfully, the Telraam has counted in the past but is not currently counting.

Stopped

 

 

The Telraam stopped counting, because the user completed the outboarding form, or the Telraam has been used for a new installation (by the same or diff. user), or the user installed a new Telraam.

 

2️⃣   Detailed device status

📍   Understand the device status

The detailed device status, available when the device status is "Is counting", "Counted before" and "stopped", can be seen in the specific user in the installation tab. It shows a detailed status to understand the device status more in detail.

Statuses_detailed-device-status.png

🔍    Overview and meaning

Is counting

Became active

 

The Telraam device has started counting and a first data package has been received in the backend. This status is only there the first 5 min. after a device starts counting.

Instance is active

 

5 min. after the Telraam device becomes active, the status is changed to "Instance is active".

Problematic

 

 

The Telraam device has not detected any objects in the last 24h, but it did send data to say that it's alive. This is set once every day at 22h UTC. Possible causes are, for example, a camera angle that is not right, curtains that are closed, ...

Active after being non active

The Telraam device is counting again after being non active.

Active after problematic

The Telraam device is counting again after being problematic.

Counted before

Non active 1+ day

 

The Telraam device has not been active for 24h (asynchronous automatic process, so could be a little bit more).

Non active 1+ week

 

The Telraam device has not been active for 1 week (asynchronous automatic process, so could be a little bit more).

Non active 2+ weeks

 

The Telraam device has not been active for 2 weeks (asynchronous automatic process, so could be a little bit more).

Non active 3+ weeks 

 

The Telraam device has not been active for 3 weeks (asynchronous automatic process, so could be a little bit more).

Non active 4+ weeks

 

The Telraam device has not been active for 4 weeks (asynchronous automatic process, so could be a little bit more).

Stopped

Same user & segment

 

 

The Telraam device stopped counting because of a new installation of the same Telraam (hence, installation with this identical serial number) by the same user on the same segment.

Diff. user & segment

 

 

The Telraam device stopped counting because of a new installation of the same Telraam (hence, installation with this identical serial number) by a different user on a different segment.

Same user & diff. segment

 

 

The Telraam device stopped counting because of a new installation of the same Telraam (hence, installation with this identical serial number) by the same user on a different segment.

Diff. user & same segment

 

 

The Telraam device stopped counting because of a new installation of the same Telraam (hence, installation with this identical serial number) by a different user on the same segment.

Different device

 

 

The Telraam device stopped counting because of a new installation of a different Telraam (hence, installation with a new serial number) by the same user on the same segment.

Outboarded

 

The Telraam device stopped counting because the user completed the outboarding form.

Reason unknown

 

The Telraam device stopped counting. The reason why is unknown or when no reason was given (in the backend) when the Telraam device stopped counting.

 

3️⃣    Set-up (installation) steps

📍   Understand the progress of the user during the installation process

The set-up installation steps, available for the device status "installing", can be seen in the specific user in the installation tab. It shows where the user is in their installationjourney.

Set-up-(installation)-steps.png

🔍    Overview and meaning
Note: the steps are different for the installation of the V1 sensor and the new S2 sensor.

CleanShot-2022-12-13-at-12.08.31.png

Not yet started

User has not started the installation yet (in their dashboard).

v1 Address

 

 

 

This step is never visible to the administrator. It is never set because we don’t know if the user simply clicked on “start set-up” to have a look or to really start the set-up. Just because they clicked on "set-up" doesn’t have to mean that they want to start the set-up. Statuses are only  assigned after set-up step 1.

v1 Device ready

 

User is in step 2 (Device ready) of the installation of a Telraam v1.

v1 Coordinates

 

User is in step 3 (coordinates) of the installation of a Telraam v1.

v1 Preparations

 

User is in step 4 (Preparation) of the installation of a Telraam v1.

v1 Fix and install

 

User is in step 5 (Fix and install) of the installation of a Telraam v1.

v1 Register

 

User is in step 6 (Register) of the installation of a Telraam v1.

v1 Ready

User is in step 7 (Ready) of the installation of a Telraam v1.

S2

CleanShot-2022-12-13-at-12.09.09@2x.png

Not yet started

User has not started the installation yet (in their dashboard).

v2 Claim device

 

 

 

This step is never visible to the administrator. It is never set because we don’t know if the user simply clicked on “start set-up” to have a look or to really start the set-up. Just because they clicked on "set-up" doesn’t have to mean that they want to start the set-up. Statuses are only  assigned after set-up step 1.

v2 Address

 

User is in step 2 (Address) of the installation of a Telraam S2.

v2 Window

 

User is in step 3 (Which window) of the installation of a Telraam S2.

v2 Attach

 

User is in step 4 (Hang it up) of the installation of a Telraam S2.

v2 Location

 

User is in step 5 (Location) of the installation of a Telraam S2.

v2 Ready

User is in step 6 (Ready) of the installation of a Telraam S2.

 

4️⃣   First and last data package

📍   The date of the first and last data sent by by the Telraam device

When the device status is "Is counting", you can see two dates below the device status. The first one refers to when we received the first data (ever) from this Telraam installation. The second date (and time) refers to the last time we received data from this Telraam installation. 

First-and-last-data-package.png

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