Overview
Below you will first get a brief overview of which networks are (not) suitable for Telraam. After that, each point is discussed in a little more detail.
Network compatible for Telraam:- Netwerk with 2.4 GHz wifi band
| Network incompatible for Telraam:- Network with 5.0 GHz wifi band |
Network compatible for Telraam
Raspberry Pi does not work as well with 5 GHz. Try connecting your Telraam to the 2.4 GHz frequencyband. Different providers have different ways of handling this, but feel free to contact your provider to know how to proceed to select the 2.4 GHz.
Most modems transmit both frequency bands, then you can manually choose for each device whether you want it on the 2.4 GHz or 5.0 GHz network.
You may have an Internet modem that shows only one network name (=Service Set IDentifier=SSID). This 'smart' modem chooses for you on which frequency (2.4 or 5.0 GHz) it connects the devices, but does not know that Telraam does not work properly on 5.0 GHz. If you want your Telraam to work stably, you will have to disable this 'smart' feature and so you can manually select the 2.4 GHz network when connecting your Telraam to the Internet. Contact your provider to see if and how you can arrange this. Here is a list with providers containing tips we have from our users.
Telraam can only connect to a WPA2-Personal (also known as WPA2-PSK) WiFi network.
This is the type of wifi network designed for home environments and small businesses.
The network only has a set password, no authentication infrastructure is required. For more information, read this: click here.
Network incompatible for Telraam
Networks that are not WPA2-PSK compliant (often these are corporate networks) may be able to be upgraded to still be compatible with Telraam. To do this you can add a router or wifi access point, which must work with WPA2-PSK. The setup of this additional equipment is best done by an IT person so that the equipment can also be connected to the rest of the network and there is internet connectivity.
Additional protections, such as MAC filters, may prevent Telraam from functioning properly. If the existing network cannot or should not be modified, then a solution may be to use a small 4G router. This 4G router then becomes the wifi access point that the Telraam connects to.
